FAQ

How do drops and pre-orders work?

Some products are available as limited pre-orders rather than sitting in a warehouse waiting around.

Once a pre-order closes, we confirm the final quantities and begin production. Estimated production times will always be included in the product description. Most pre-order items take approximately 2–4 weeks to produce, followed by packing and dispatch.

Please remember that production time and shipping time are two different things. Your tracking number will be sent once your order has actually left us.

Do you ship internationally?

Yes, Nakita Studio ships worldwide.

International customers may be responsible for customs duties, taxes or import fees charged by their country. These costs are not included in your order total and are outside our control.

Where can I find sizing information?

A size chart is included on each applicable product page.

Fits can vary between products, so please check the specific measurements before ordering. Even if you are convinced you are always a medium.

The best method is to measure a shirt you already own and compare it with the measurements provided.

Can I change or cancel my order?

Contact us within 24 hours of placing your order and we will do our best to help.

Once an order has entered production or been prepared for dispatch, it may no longer be possible to change the size, colour, address or product selection.

Please check your order carefully before completing checkout. We cannot guarantee changes after the 24-hour window.

I entered the wrong shipping address. What should I do?

Contact us as soon as possible with your order number and the correct address.

If the order has not been dispatched, we may be able to update it. Once it has been shipped, we cannot redirect or recover it.

Orders returned to us because of an incorrect or incomplete address can be sent again, but the customer will need to cover the additional shipping cost.

Will I receive an order confirmation?

Yes. An order confirmation will be sent to the email address or phone number entered during checkout.

If it has not appeared after a few minutes, check your spam or junk folder and make sure your contact details were entered correctly.

Still nothing? Get in touch and include your full name and the approximate time the order was placed.

How do I track my order?

You will receive a shipping confirmation containing your tracking information once your parcel has been dispatched.

Tracking can occasionally take a little time to update after the label is created or the parcel is collected. A tracking number does not necessarily mean the carrier has scanned the package yet.

Why hasn’t my tracking updated?

Shipping carriers occasionally miss scans, experience delays or temporarily forget that your parcel exists.

It may still be moving through the network even when the tracking page has not changed. Please allow a few business days for the next update.

If there has been no movement for an extended period, contact the carrier first and then reach out to us with your order number.

Why did part of my order arrive without the rest?

Products may have different production times or be dispatched from different locations. This means larger orders can occasionally arrive in more than one parcel.

You will still receive everything you ordered unless we contact you to say otherwise. Check your shipping confirmation for multiple tracking numbers before sounding the alarm.

My order is taking longer than expected. What’s happening?

Estimated production and dispatch times are included in each product description.

Pre-orders, specialty garments and custom products naturally take longer than standard in-stock items. Delays can also occur during busy periods, public holidays or because of circumstances outside our control.

We know waiting is painful. We also promise your order has not been sacrificed to the void.

My parcel is marked as delivered, but I can’t find it.

First, check around the property, mailbox, parcel locker, reception area or any safe place where the carrier may have left it. It is also worth checking with anyone else at the address and nearby neighbours.

Carriers occasionally mark parcels as delivered before they physically arrive, so allow one additional business day before lodging an enquiry.

If it is still missing, contact the shipping carrier using your tracking number.

What happens if my parcel is lost?

If tracking has not updated for an unusually long period, contact the carrier to open an investigation and let us know what has happened.

We will help where reasonably possible, but Nakita Studio cannot automatically replace or refund parcels that have been lost, stolen or incorrectly delivered after being accepted by the shipping carrier.

Any replacement or refund will depend on the outcome of the carrier’s investigation and the circumstances of the shipment.

What is your returns policy?

Because many Nakita Studio products are limited-run or made specifically for each drop, we do not offer returns or exchanges for:

• Choosing the wrong size

• Changing your mind

• Minor variations in colour or print placement

• Failing to read the product description or size chart

Please choose carefully before ordering.

What if I receive the wrong or faulty item?

That one is on us.

Contact us within 14 days of delivery and include your order number, a description of the issue and clear photographs of the item.

If the product is faulty, damaged or different from what you ordered, we will assess the issue and arrange an appropriate replacement, repair or refund.

Please do not wear, wash or alter the item before contacting us.

Will sold-out products be restocked?

Maybe, but never assume it.

Some releases may return, while others are strictly limited to their original drop. Follow Nakita Studio and the featured creator for announcements about restocks and future collections.